Refund & Cancellation Policy

Last updated 30 July 2026

Every file we generate is built specifically from the image and settings you provide, at the moment you pay, and delivered to you immediately afterward. That makes it a custom digital good rather than a stock item, which shapes how refunds work here.

What's covered

Refund available Payment went through but no file was ever delivered, due to an error on our end.

Refund available The delivered file is genuinely broken — won't open, isn't a valid solid, or doesn't match the settings you configured before paying.

Refund available You were charged more than once for the same order because of a payment processing error.

Not covered Change of mind, or a result you're not happy with that reflects the image or settings you chose — that's inherent to a custom, on-demand file.

How to request one

Email support@magnitudeintelligence.ai within 7 days of your purchase with your payment ID or order ID (shown on your receipt) and a description of what went wrong. We'll get back to you within 2 business days.

How refunds are paid

Approved refunds are issued to your original payment method through Razorpay. Depending on your bank or card network, this typically reflects within 5–7 business days of approval.

Cancellations

Because the file is generated and delivered the instant payment completes, an order can't be cancelled after payment. If you close the checkout window before paying, nothing is charged and there's nothing to cancel.

Contact

Magnitude Intelligence · 207, Supreme HQ, Mumbai Bangalore Highway, Pune – 411005, Maharashtra, India · support@magnitudeintelligence.ai